- Effective Communication – understanding the importance of clear, accurate, timely, motivational, relevant, understandable, sufficient, genuine and honest communication and how to deliver it.
- Eight steps to successful change (Kotter)
Increased urgency, Building the guiding team, Get the vision right
Communicate for buy in, Empower action, Create short-term wins
Don’t let up, Make change stick
- Understanding Change and Transition
Transitional Curve, Letting go, In-between
Beginning, Dealing with Grief and Loss
Attractive vision of future, Dissatisfaction with present
Practical first steps, The pain of changing
Behavioural Competencies
Skills analysis, Building confidence
Role enrichment, Engaging all stakeholders